Shipping Policy

Shipping policy

Please note and understand that delivery will be delayed due to customs inspection.

We offer free shipping on all orders. We ship only to USA for now.
Order delivery time = processing time + transportation time

Lead times
Order processing:
The order processing time is 7-15 working days.

Transportation time:
Delivery time to USA: 

By express, it takes about 9~12 days

By sea to door, it takes about 40~45 days


Tariff:
We will pay tariffs and customs fee for customers.

Refusal of Delivery

If an order has been shipped but the customer refuses to accept delivery, the customer is responsible for the return shipping costs, transportation costs from the factory to the consignee's address, material handling fees, and any costs incurred due to the destruction of the product after refusal.

For products, you can cancel your order free of charge within 24 hours of placing it. If you cancel your order after 24 hours , a 10% cancellation fee and material cost will apply. If the order is ready for shipment and you wish to cancel, a 30% cancellation fee will be charged. Once the product has been shipped, the order cannot be canceled. In the event of a forced cancellation after shipping, a 50% fee will apply. You can initiate a return process after receiving the light fixture.

If you have any problem during shopping process, Please contact us at support@fancilighting.com. We will deal with any matter well for you.

 

Phone: +1 (541)250-0699