1.What if I enter the wrong email address or phone number?
Please contact us, we would like to help you change your email address, name, or address.
2. What methods of payment do you accept?
PayPal for now. Any kind of credit, debit card can be paid through PayPal without registering a PayPal account.
3. Can I use several discount codes in one order?
If you need to purchase a large quantity of products (more than 10 of the same product) or customize the entire household/hotel lamp, please contact us at support@fancilighting.com and we will get back to you with discount information.
4.How to customize products?
We can produce based on your designs or dimension.
please contact us at support@fancilighting.com
5.What is the best way to install my new lights or chandelier?
There are installation instructions included in every product we sell. If you feel installation complicated, we recommend you contact a licensed contractor or electrician.
6.Are your products UL listed?
Yes, our products comply with UL standards.
7.How can I check the shipping information of my order?
You will have a tracking number after the order is shipped and you will be able to track the package on the logistics company's track tool. We will send the tracking number to your email. Or click "Tracking Order", enter the tracking number, and track transportation information.
8.How long does it take to ship the product?
Lead times
Order processing:
The order processing time is 7-15 working days.
Transportation time:
Delivery time to USA: 7-14 days (working days)
For specific policies, please check "Shipping Policy".
9.If I purchase a standard product and return it, how long will it take to receive my refund?
Please check "Refund and Return Policy".
10.How can I cancel an order?
Custom products are not eligible for cancellation, because custom products cannot be resold.
For standard product, you can cancel for free within 24 hours after you place the order by replying to your order confirmation email. You can still cancel it as long as the products have not been shipped out. However, a $100 processing fee will be charged. Once the product is shipped out, the order can’t be canceled.
