FAQs

1.What if I enter the wrong email address or phone number?

2. What methods of payment do you accept?

3. Can I use several discount codes in one order?

4.How to customize products?

5.What is the best way to install my new lights or chandelier?

6.Are your products UL listed?

7.How can I check the shipping information of my order?

8.How long does it take to ship the product?

9.If I purchase a standard product and return it, how long will it take to receive my refund?

10.How can I cancel an order?

For products, you can cancel your order free of charge within 24 hours of placing it. If you cancel your order after 24 hours , a 10% cancellation fee and material cost will apply. If the order is ready for shipment and you wish to cancel, a 30% cancellation fee will be charged. Once the product has been shipped, the order cannot be canceled. In the event of a forced cancellation after shipping, a 50% fee will apply. You can initiate a return process after receiving the light fixture.